Kairaus’ Change Request Management workflow solution integrates requestor, help desk & the IT department of an organization. The workflow is developed on ShapePoint platform.

Some of the key highlights of the solution are:

Stages

The 5 stage workflow is created with each workflow having 3-5 checkpoints

1. Initial Approver, Reporting Manager Workflow
2. IT Application Team Workflow
3. BU IT Head Workflow
4. Effort estimation Workflow
5. Task completion reporting Workflow

Forms - Change Request Form

1. Generated by the requestor
2. Options available are attachments, comment box, change request categories, etc.

Alerts – Email, Lists

1. Email alerts are sent on completion of each step to the next in line process owners.
2. Lists alerts are provided for the process owners. 
3. Status updates on the user dashboard lists